PingForever ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights.
1. Information We Collect
- Account data: Name, email address, and password when you register.
- Payment data: Billing information processed securely through Stripe. We do not store full card details on our servers.
- Monitoring data: URLs, keywords, and settings you configure for monitoring.
- Usage data: Log files, IP addresses, browser type, pages visited, and actions taken within the Service — collected automatically to improve reliability and detect abuse.
- Communications: If you contact us, we retain correspondence to resolve issues and improve support.
2. How We Use Your Information
- To operate, maintain, and improve the Service.
- To send monitoring alerts, billing receipts, and product updates.
- To process payments and manage subscriptions.
- To detect and prevent fraud, abuse, or security incidents.
- To comply with legal obligations.
3. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area, we process your personal data on the following legal bases:
- Contract performance — to provide the Service you subscribed to.
- Legitimate interests — to improve the Service and prevent abuse.
- Legal obligation — where required by law.
- Consent — for marketing emails, which you may withdraw at any time.
4. Cookies
We use session cookies to keep you logged in and remember your preferences. We do not use advertising cookies or third-party tracking pixels.
5. Sharing Your Data
We do not sell your personal data. We share it only with:
- Stripe — payment processing.
- Hosting/infrastructure providers — to run the Service.
- Law enforcement — only when legally required.
6. Data Retention
We retain your account data for as long as your account is active. After account deletion, data is removed within 30 days, except where retention is required by law.
7. Security
We use industry-standard measures including encryption in transit (HTTPS/TLS), hashed passwords, and access controls. No method of transmission over the Internet is 100% secure; we cannot guarantee absolute security.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you.
- Correct inaccurate data.
- Request deletion of your data ("right to be forgotten").
- Object to or restrict certain processing.
- Data portability.
To exercise any of these rights, email support@pingforever.com.
9. Children's Privacy
The Service is not directed at children under 13. We do not knowingly collect personal data from children. If we discover we have collected data from a child under 13, we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes via email or a notice in the Service. Continued use after changes constitutes acceptance.
11. Contact
Questions or requests regarding this Privacy Policy: support@pingforever.com
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